Frequently asked questions
What is the return policy?
We offer a 30-day return policy. The return is paid by the buyer.
The product must be in new condition when returned. For hygiene reasons, used products cannot be returned.
Contact our customer service and we will help you with return instructions - return@allansthlm.com.
How does delivery work?
Normal delivery time is 3–5 working days within Sweden and 5-14 working days within EU, unless otherwise stated.
The shipping cost is calculated in checkout.
When the order is shipped, you will receive an email with tracking information.
Where are your products manufactured?
Our products are manufactured in Europe. Our dog beds are manufactured in a very serious, reliable and experienced factory in Italy. Our bed frames are manufactured in Sweden.
Are your dog beds suitable for all dog breeds?
Well, unfortunately they are not suitable for larger dogs at the moment. Our bed comes in two sizes, one for the small ones and one for the slightly larger ones. But in the future, our goal is of course to also offer beds for our big friends.
We recommend checking out the model images on the product pages, it is usually a good indication of which size will suit your dog. You can also check out our size guide here: Size guide.
How do I take care of the dog bed?
Our beds have removable cushions for washing. Other parts of the bed can be washed directly on. Washing instructions can be found on the product page. Please note that hand washing is recommended on some of our beds.
To keep the bed fresh, we recommend washing the pillowcase according to instructions when necessary. The rest of the bed can be scrubbed with a wet cloth when necessary.
What payment methods do you offer?
We offer several secure payment options, such as card, Apple Pay/Google Pay and Klarna.
How do I contact your customer service?
You can reach us via the contact form, via email contact@allansthlm.com or via Instagram allan.sthlm. We always respond as quickly as we can.